Refund policy
📋 PetNest — Return & Refund Policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at buypetnest@gmail.com. Please note that returns will need to be sent to the following address:
PetNest Returns Center 651 N Broad St, Suite 206 Middletown, Delaware 19709 United States
If your return is accepted, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately at buypetnest@gmail.com if the item is defective, damaged, or incorrect, so we can make it right as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, treats, plants)
- Custom or personalized products
- Personal care goods (grooming products used)
- Hazardous materials or flammable items
- Sale items or gift cards
Exchanges
The fastest way to get what you want is to return the original item and once accepted, place a new order separately.
Refunds
Once we receive and inspect your return, we'll notify you of approval status within 2 business days. If approved, your refund will be processed to your original payment method within 5-7 business days.
Please note that banks and credit card companies may take additional time to post the refund. If more than 10 business days have passed since approval, contact us at buypetnest@gmail.com.